Book it in
High-pressure upsell concern
The customer is uncertain whether recommended parts or replacement are necessary.
What to do about itSymptom guide
What is your garage door doing?
Start with what you can see, hear, or feel from where you're standing. Each guide tells you whether it's safe to keep using the door, what you can check yourself, and what the repair usually turns out to be.
Stop using the door if any of this is true.
It's hanging crooked. One corner sits lower than the other. It suddenly feels far heavier than it did. There's a visible gap in a spring, or a cable hanging loose. A roller has come out of its track.
All of these mean the door's weight is now being carried by something that wasn't built to carry it. Keep people, pets, and cars out from under it, don't touch the springs, cables, or bottom brackets, and get it looked at before it moves again.
Get it looked atThe 14 that mean stop now
Bent or misaligned trackBroken extension springBroken hinge, bracket, or hardwareBroken torsion springCable off the drumDoor falls or slamsDoor moves unevenly or crookedDoor out of balanceDoor stuck halfwayBroken, frayed, or loose lift cableDoor off trackSafety reversal system failureVehicle impact damageWind, hail, or storm damage
07 guides
Buying Decision
Book it in
Permit or wind-rating requirement
A replacement may require locally verified permit, wind, or impact documentation.
What to do about itBook it in
Pricing and written quote clarity
The customer wants scope, parts, labor, fees, and alternatives in writing.
What to do about itBook it in
Provider legitimacy and identity
The customer wants to verify who is arriving, who invoices, and who stands behind the work.
What to do about itBook it in
Repair versus replacement decision
The customer needs an evidence-based repair-or-replace recommendation.
What to do about itBook it in
Same-day and after-hours availability
The customer needs an honest response window and market-specific after-hours status.
What to do about itBook it in
Warranty and spring cycle-life question
The customer needs warranty terms and component life explained without guarantees.
What to do about it03 guides
Cables And Drums
Don't wait
Cable tension monitor fault
A wall-mount opener reports slack or refuses to close.
What to do about itStop using the door
Broken, frayed, or loose lift cable
A cable is loose, frayed, hanging, or broken.
What to do about it02 guides
Door Sections
Don't wait
Dented, cracked, or damaged panel
One or more door sections are dented, cracked, split, or separating.
What to do about itStop using the door
Vehicle impact damage
A vehicle or object has struck the door or track.
What to do about it03 guides
Maintenance
Don't wait
Loose hardware
Fasteners, supports, tracks, or hinges visibly move or rattle.
What to do about itBook it in
Preventive maintenance request
The customer wants inspection, lubrication, balance, and safety checks.
What to do about itDon't wait
Squeaking, grinding, or rattling
The door or opener produces new or excessive noise.
What to do about it06 guides
Movement
Stop using the door
Door falls or slams
The door drops, will not hold position, or closes with excessive force.
What to do about itStop using the door
Door moves unevenly or crooked
One side rises or falls ahead of the other.
What to do about itDon't wait
Door reverses before reaching the floor
The door starts down and returns upward.
What to do about itStop using the door
Door stuck halfway
The door is stopped between fully open and fully closed.
What to do about itDon't wait
Door will not close
The door stays open, stops, or will not begin closing.
What to do about it06 guides
Opener And Controls
Don't wait
Opener does not operate
The opener is silent, hums, or runs without moving the door.
What to do about itDon't wait
Opener stops or reverses
The opener travels partway and stops or changes direction.
What to do about itDon't wait
Power outage or manual release issue
The opener has no power or the trolley is disconnected.
What to do about itBook it in
Remote, keypad, or wall control fault
One or more controls do not activate the opener.
What to do about itBook it in
Smart app or vehicle connectivity fault
The opener works locally but not through an app, Wi-Fi, or vehicle control.
What to do about itDon't wait
Worn belt, chain, screw, gear, or trolley
The motor runs but the drive system slips, chatters, or does not transfer motion.
What to do about it03 guides
Safety System
Stop using the door
Safety reversal system failure
The door fails the manufacturer-prescribed reversal test.
What to do about itDon't wait
Blocked or misaligned safety sensors
Sensor lights blink or the door will not close from a remote.
What to do about itDon't wait
Damaged sensor wiring
Sensor LEDs are off or intermittent despite clear alignment.
What to do about it03 guides
Spring And Balance
Stop using the door
Broken extension spring
A side spring or safety cable is broken or displaced.
What to do about itStop using the door
Broken torsion spring
A gap appears in the spring above the door or a loud bang precedes a heavy door.
What to do about itStop using the door
Door out of balance
The disconnected door feels unusually heavy or will not stay in position.
What to do about it05 guides
Tracks And Hardware
Stop using the door
Bent or misaligned track
The door rubs, binds, or catches at a repeatable point.
What to do about itStop using the door
Broken hinge, bracket, or hardware
A hinge, bracket, fastener, or support is loose, cracked, or missing.
What to do about itStop using the door
Door off track
A roller has left the track or the door is visibly displaced.
What to do about itDon't wait
Sagging or flexing top section
The top section bows or flexes as the opener pulls.
What to do about itDon't wait
Worn or broken rollers
Rollers wobble, bind, chip, or create rough travel.
What to do about it04 guides
Weather And Envelope
Book it in
Insulation, heat, or exterior-noise concern
The garage has uncomfortable heat transfer or outside noise through the door.
What to do about itBook it in
Water, pest, or draft intrusion
The closed opening admits water, pests, dust, or drafts.
What to do about itBook it in
Bottom, side, or top seal gap
Light, air, water, or debris enters around the closed door.
What to do about it03 guides
Weather Event
Don't wait
Frozen door or ice obstruction
The bottom seal or door is frozen to the floor or blocked by ice.
What to do about itDon't wait
Heat or sunlight-related operation problem
Operation changes with direct sun or extreme heat.
What to do about itStop using the door
Wind, hail, or storm damage
Panels, tracks, reinforcement, or power systems are damaged after severe weather.
What to do about itNext step
You don't have to work out which part failed.
That's what the technician is for. Describe what the door is doing and you'll get the fault named and the price agreed before any work starts. Free to ask, and no is a complete answer.